Privacy Policy for FidunexLine

1. Introduction

FidunexLine (“we”, “our”, “us”) provides fiduciary and accounting services for organizations in Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information. It also includes GDPR and Cookie Policy disclosures for users in the EEA/UK and outlines how we align with Canadian privacy requirements (e.g., PIPEDA and applicable provincial laws).

2. Data Controller and Contact

The data controller is FidunexLine. For requests or questions related to privacy, contact privacy@fidunexline.com.

3. Information We Collect

  • Account identifiers: name, business email, role, and contact preferences.
  • Engagement records: documents you provide for fiduciary or accounting purposes (e.g., ledgers, receipts, statements) and related metadata.
  • Usage information: preferences, settings, feature interactions, and activity logs.
  • Support communications: messages and attachments you submit to our help channels.
  • Technical data: IP address, device identifiers, browser type/version, pages viewed, timestamps, and diagnostics.

4. Purposes and Legal Bases (GDPR/UK GDPR)

  • Contract: to create accounts, authenticate users, and deliver requested services.
  • Legitimate interests: to secure the platform, prevent misuse, improve features, and run aggregated analytics that respect your rights.
  • Consent: where required for certain analytics or cookies; you may withdraw consent at any time.
  • Legal obligations: to meet applicable regulatory and record-keeping duties.

5. How We Use Personal Information

  • Operate, maintain, and improve our platform and services.
  • Host and process business documentation at your direction.
  • Generate summaries and reports you request.
  • Provide support, service notices, and administrative communications.
  • Detect, prevent, and address security incidents or misuse.

6. Retention

We retain information for as long as necessary to deliver services, comply with legal requirements, resolve disputes, and enforce agreements. Upon request, we will delete specific records or accounts where legally permissible; residual backups may persist for a limited period consistent with our backup policy.

7. Sharing and Service Providers

  • We engage vetted providers for hosting, infrastructure, analytics, support, and security.
  • Providers process data only under our instructions and are bound by confidentiality obligations.
  • We do not sell personal information.

8. International Transfers

Where information is transferred across borders, we implement safeguards such as Standard Contractual Clauses or comparable mechanisms to protect personal information according to applicable law.

9. Security

We apply administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, and loss. No method of transmission or storage is entirely risk-free; we regularly assess and improve our safeguards.

10. Your Rights

  • Access and correction: request a copy of your data and corrections to inaccurate information.
  • Deletion: request deletion of certain data, subject to legal exceptions.
  • Restriction and objection (where applicable): request limits on processing or object to certain processing.
  • Portability (GDPR/UK GDPR): receive certain data in a commonly used, machine-readable format.
  • Consent withdrawal: change cookie/analytics choices at any time.
  • Complaints: contact the Office of the Privacy Commissioner of Canada or your local supervisory authority.

11. Cookie Policy

Cookies are small files stored on your device to support functionality and improve your experience.

  • Essential: authentication, session continuity, and core features.
  • Preferences: language, layout, and interface settings.
  • Analytics: aggregated insights used to enhance usability and performance.

Consent: Where required, we display a banner to accept, reject, or manage categories. You can adjust settings anytime via the cookie preferences link in the footer. Blocking certain cookies may limit functionality.

12. Children’s Privacy

Our services are intended for business and professional use and are not directed to children. If a minor’s data has been provided, contact us to request removal.

13. Changes to this Policy

We may update this Policy to reflect operational or legal changes. We will post the revised version with an updated “Effective date.”

14. Contact

Privacy inquiries and rights requests: privacy@fidunexline.com.